If your calls are choppy, delayed, or keep dropping, it’s most likely due to a weak internet connection or poor mobile signal.
What to do:
Check your internet connection or telco signal.
If possible, move closer to your WiFi router or switch to a more stable network.
Try the call again once your connection is steady.
A strong and stable internet connection is key to smooth, clear Lumin calls.
Need assistance? You can contact Lumin Support here:
email: support@mylumin.org
phone (AU): +61 3 8899 7525
phone (NZ): +64 800 700 151
Standard call rates apply.
