If supporters are receiving messages that the Lumin screen is going online and offline, this usually means the screen’s internet connection is unstable or intermittent.
How to Fix It
1. Check the Type of Connection
Using a SIM card?
Restart the Lumin Screen.Using your own WiFi?
Restart your WiFi router.
If problems continue, please contact your internet provider for assistance.
Still having issues?
Please contact the Lumin Support team for help.
Need assistance? You can contact Lumin Support here:
email: support@mylumin.org
phone (AU): +61 3 8899 7525
phone (NZ): +64 800 700 151
Standard call rates apply.
