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The Internet is fine but Lumin is offline?

Nicolas Marfleet avatar
Written by Nicolas Marfleet
Updated over 2 weeks ago

If your internet connection is working, but the Lumin screen still says it’s offline, it’s likely not connected to your WiFi network.

How to Reconnect Lumin to WiFi

  1. Turn on the Lumin Screen.

  2. Press and hold the power button at the back of the screen until three options appear:

    • Power Off

    • Reboot

    • Settings

  3. Tap on Settings.

  4. Tap the blue "Internet Connection" button.

  5. You’ll see a list of available WiFi networks.
    ​Tap on your WiFi name.

  6. Tap on the password field and enter your WiFi password using the digital keyboard.

  7. Tap Connect.

If the connection is successful, you’ll see "Connected" under your WiFi name.

Tip: A stable connection is needed for clear audio/video calls and to make the most of your Lumin screen.

Need assistance? You can contact Lumin Support here:

email: support@mylumin.org
phone (AU): +61 3 8899 7525
phone (NZ): +64 800 700 151

Standard call rates apply.

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