Only your registered supporters who are using the Lumin App can receive your video calls or video call your screen. 

If you'd like to speak to anybody who does not belong to your supporter group, you can do so by making non-video outgoing call.

If you'd like someone to be added as your supporter, you can ask one of your existing supporters to add them for you through their Lumin App. You can also ask our Support Team to assist you by calling (03) 8899 7525.

Call Rates

• All outbound national calls are 5c/min.
• Outbound national shared cost calls are 25c/min (i.e. 13 numbers).
• Outbound international calls are charged on a country-by-country basis

* All incoming and outgoing video calls are free of charge.