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What to do when you get alerts

Once you’ve received an alert, there are 2 things you can do:

  1. Acknowledge – Pressing this button will let other Supporters know that someone from the Supporter group is on it. All registered supporters will receive a notification on their phone and an SMS. Just make sure you are definitely going to take care of it.

  2. Resolve – Pressing this will let other Supporters know that the issue has been resolved.All registered supporters will receive a notification on their phone and an SMS. Press this button only if you have indeed resolved the issue.

  3. Call the Lumin Screen - The red call button will let you call the screen directly. In these emergency situations, the Lumin screen will go into auto-answer mode which means the user does not have to go to the screen to accept the call.

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