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Audio and video quality during calls is not very good

Nicolas Marfleet avatar
Written by Nicolas Marfleet
Updated this week

If your calls are choppy, delayed, or keep dropping, it’s most likely due to a weak internet connection or poor mobile signal.

What to do:

  • Check your internet connection or telco signal.

  • If possible, move closer to your WiFi router or switch to a more stable network.

  • Try the call again once your connection is steady.

A strong and stable internet connection is key to smooth, clear Lumin calls.


Need assistance? You can contact Lumin Support here:

email: support@mylumin.org
phone (AU): +61 3 8899 7525
phone (NZ): +64 800 700 151

Standard call rates apply.

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